Terms & Conditions

Service agreement

Introduction:

By placing an order with PurpleResume you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with PurpleResume then the original Terms and Conditions at the time of placing your order will apply.

A contract with our service will only exist when PurpleResume have accepted your order. Occasionally we may refuse an order without notice but will inform you within 24 hours of your order.

All prices listed on the PurpleResume website are subject to change without prior notice and PurpleResume do not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within seven days of this action then we will happily refund you the difference.

All content on this site is the property of PurpleResume. Unauthorised copying is not permitted.

PurpleResume go to great effort to ensure the information on our website is accurate. We only provide advice and accept no liability as a result of inaccuracy in any of the information on the PurpleResume website.

Ordering with PURPLERESUME:

In order to complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will contact you to gather this information or, in the case that there is only a minor amount of information missing, we will highlight this when sending your completed order back to you.

PurpleResume take payment in advance in order to begin your order. This is processed through our online merchant service Stripe. However, should you wish to pay by other means then please make contact to discuss alternative methods.

Should you place an incorrect order – for example, by selecting the wrong type of resume – then we will contact you to advise you of this and will arrange for any difference in cost to be settled. Should you not wish to continue at this stage then we will fully refund you.

If we find that, due to the nature of your order, we will fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with PurpleResume we may need to arrange a telephone call or email questionnaire to gather all necessary information. The turnaround time pertaining to you order will apply from when all required information has been received. When received we will write your resume from the information provided, and, where any existing content is deemed fit for purpose, we will use it in the new resume. Your resume will be delivered back in Microsoft Word and PDF format to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your resume in PDF format. However, should you provide the missing information back to PurpleResume then we will happily arrange for a PDF version to be sent to you within 48 hours.

We do recommend that throughout the process of your order being completed you check your junk or spam folder. We cannot accept any liability for an order being sent but perceived as not received for this reason.

Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we recommend you outline any required adjustments in an email and send this to info@purpleresume.com Once we have received your email we will respond if we feel that, based on our experience, your adjustments need to be reconsidered. We aim to complete any requested adjustments within four days of your request. If you would like them completed sooner then please advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (for example, one to two sentences) then we recommend you adjust the resume and send it to us and we can review it and advise on any recommendations.

We provide our services in good faith and orders are completed to the best of our knowledge by experienced resume writers. We cannot accept any liability should you suffer any loss or damage as a result of taking our advice.

Turnaround times:

Our turnaround times are average values and may be longer during busier periods. The turnaround time starts once all the necessary information has been collected from the customer, not from when an order has been placed.

If we find that we are likely to fall outside the agreed turnaround time during a busier period, we will contact you to discuss this and agree on any required actions.

Similarly, if we find that, due to the nature of your order, we are likely to fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this and agree on a time frame.

PurpleResume cannot be held liable for any complications or inconveniences incurred by the customer as a result of failing to meet our average turnaround time. No refunds will be given in instances such as those outlined above.

For the quickest delivery, please consider our express service option, which is typically delivered within 24 hours. Please note again this is an average time that is measured from the point of receiving the required information.

Cancellation and returns policy:

The services provided by PurpleResume are goods ‘made to the consumer’s specifications or clearly personalised’. It is for this reason that our services are exempt from the normal distance selling regulations.

As part of our ongoing commitment to 100% customer satisfaction, we guarantee to revise your resume until you are 100% satisfied. This is our 100% satisfaction guarantee which is backed up by 12 months of free amendments. We do not offer any refunds.

Complaints:

In the unlikely event you have a complaint or grievance in relation to your order with PURPLERESUME please email us at customerservices@purpleresume.com – once received your complaint will be investigated and we will reply to you within three working days.

Website Use

Important introductory terms:

The PurpleResume Terms and Conditions of Use Agreement (hereinafter the, “Agreement”) is entered into by and between PurpleResume LLC (hereinafter “PurpleResume” or “We”) and (“You” or the “User”), (collectively, the “Parties or parties”) and shall govern User’s use of the PurpleResume website and services (hereinafter and collectively the “Website”). 

By using the PurpleResume Website, User is indicating that User has read and understands this Agreement, as well as the privacy policy, and User understands and consents to be bound by all the terms and conditions stated in each. If User does not agree to all of the terms contained in these Agreements, User should not use our Website.

PurpleResume may revise the terms of this Agreement from time to time. The revised terms will apply to the use of the Website from the date of the publication of the revised terms on the Website. Please check this page regularly to ensure User is familiar with the current version.

Definitions:

As used herein and throughout this Agreement: 

Copyrights means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under U.S. Copyright Law. 

Trademarks means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables to designate the origin or source of the goods or services of User. 

Privacy:

PurpleResume shall implement and maintain reasonable procedures for protecting personal information in compliance with applicable law and the PurpleResume Privacy Policy.  

Disclaimer of warranty:

User agrees that use of this Website is at User’s sole risk. PurpleResume, its affiliates nor any of their respective employees, agents, third party content providers, third-party service providers or licensors (collectively “Providers”) makes no representations or warranties of any kind, express, or implied. The Providers do not warrant that the use of the Website will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of the User, nor as to the accuracy, reliability or content of any information, service, or merchandise provided through the User.

Limitation of liability:

To the fullest extent permissible by applicable law, PurpleResume, or affiliated companies, will not be liable for any personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, work stoppage, computer and/or device or technology failure or malfunction or for any form of direct or indirect, incidental, punitive, special, consequential or exemplary damages based on any causes of action arising out of use of the User or any alleged failure of performance, error, omission, interruption, deletion, defect, or delay in service, operation, or transmission of the User, or any alleged computer virus, communication line failure, theft or destruction of property, and/or unauthorized access to, alteration of, or use of or posting of any record, content, or technology, pertaining to or on the User. User agree that this limitation of liability applies whether such allegations are for breach of contract, tortious behavior, negligence, or fall under any other cause of action, regardless of the basis upon which liability is claimed and even if PurpleResume or affiliated companies or content owners have been advised of the possibility of such damages or loss of any kind arising from use of the PurpleResume Website or services, or from content, information, materials, or products included on or otherwise made available to User through the Website, or for any damages in excess of the amount paid for the specific item of content giving rise to the applicable claim for damages.

By using our Website and services User specifically acknowledge that PurpleResume or its or affiliated companies are not liable for any actual or alleged defamatory, offensive, or illegal conduct of other users of the Users or any other third parties.

User acknowledges and agrees that User submission of any information is at Users sole risk, and to the maximum amount permitted by law, PurpleResume hereby disclaims any and all liability to User for any loss or liability relating to such information in any way.

Indemnification:

User agrees to defend, indemnify and hold harmless PurpleResume, its affiliates and all their respective directors, officers, employees and agents, licensors and suppliers from and against all claims, expenses, losses, damages and costs, including attorneys’ fees, arising out of the use of the PurpleResume Website or services by User, any violation of these terms and conditions, or any activity related to User account (including negligent or wrongful conduct) by User or any other person accessing the Website using User account.

Intellectual property rights:

The Website and all of its contents, features, and functionality (including but not limited to all information, software, computer code, logos, icons, user interfaces, color scheme, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by PurpleResume, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws, where intellectual property rights means any patent, trademark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

Except with our express prior written permission or as permitted by applicable laws, User may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the content of this Website (in whole or in part) in any way or through any medium for distribution, publication or any commercial purpose.

Payment terms:

For payment We use Stripe’s payment processing system, which accepts MasterCard, Discover, Visa, American Express.

As Stripe processes all payments, We do not receive any credit or debit card information from our customers.

All payments shall be made in United States Dollars (USD). USD shall be used as the standard currency in accounting calculations, billing, and payments. 

All refunds are processed according to our Return Policy.

Termination of use:

Users are free to stop using our services at any time. We also reserve the right to suspend or end our services at any time at our discretion and without notice. For example, we may suspend or terminate User’s use of the Website if User is not complying with or if User breaches this Agreement in any way, or use our services in a way that would cause us legal liability, disrupt our services or disrupt others’ use of the services. 

PurpleResume may take such action as they deem appropriate to deal with any breach of our Terms, including prohibiting User from accessing the Website, blocking computers using Website IP address from accessing the Website, contacting User Internet service provider to request they block User access to the Website and/or bringing legal action against User. 

Additional terms of this agreement:

Confidential information:

Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party (“Confidential Information”). Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be required by a court or governmental authority. Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality. 

General:

Notices. All notices to be given hereunder shall be transmitted in writing either by facsimile or electronic mail with return confirmation of receipt or by certified or registered mail, return receipt requested, and shall be sent to the addresses identified below, unless notification of change of address is given in writing. Notice shall be effective upon receipt or in the case of fax or email, upon confirmation of receipt (by automated confirmation or substantive reply by the recipient). 

Governing Law and Dispute Resolution. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the United States and the state of Delaware without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration through the American Arbitration Association, or other forum mutually agreed to by the parties. The prevailing party in any dispute resolved by binding arbitration or litigation shall be entitled to recover its attorneys’ fees and costs. In all other circumstances, the parties specifically consent to the local, state and federal courts located in the state of Delaware. The parties hereby waive any jurisdictional or venue defenses available to them and further consent to service of process by mail. User acknowledges that Designer will have no adequate remedy at law in the event User uses the deliverables in any way not permitted hereunder, and hereby agrees that Designer shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein. 

Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision. 

Headings. The numbering and captions of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect. 

Integration. This Agreement comprises the entire understanding of the parties hereto on the subject matter herein contained, and supersedes and merges all prior and contemporaneous agreements, understandings and discussions between the parties relating to the subject matter of this Agreement. In the event of a conflict between this Agreement and any other Agreement documents, the terms of the Agreement shall control.